Clear information helps identify a repair and decide the next step. Keep your property details and tenancy documents to hand.
Use the maintenance contact route provided in your tenancy or management documents. Include the property address, where the issue is, when it started and any relevant photographs. Explain any impact on safety or normal use, and provide access information if requested.
View our office contact detailsRepair responsibilities depend on the issue, the tenancy and applicable law. Check your documents and the official renting guidance. Keep a record of what you reported and any updates; agree access arrangements before a visit.
Read GOV.UK repairs guidanceIf there is an immediate safety risk, use the appropriate emergency service or specialist emergency provider rather than waiting for a website enquiry. Do not attempt work on gas, electrical or other hazardous systems yourself.
Information for tenantsThis page provides general maintenance information. It does not confirm a repair booking, response time, service entitlement or cost.
